During the car rental booking process, your website is constantly communicating with your reservation software.
Sometimes, you may want to view the messages that are exchanged between your website and your reservation software. This can give you a better understanding of what is happening behind the scenes and help in identifying or debugging potential issues.
If you encounter a booking issue on your website, providing information from the frontend logs can also help us (or your reservation software) quickly resolve the issue.
How to view logs
Logs require you to be logged into your website backend (CMS) and can currently only be viewed on your staging site. If any users report issues on your live website, you can try to reproduce them on your staging site and view the logs to understand what is happening.
- Login to your Staging site
- Open the browser's Developer Tools and then click/open the Console tab.
- On the Staging site, perform a booking activity that communicates with the reservation software (e.g. run a rates search)
- Reservation logs should then be displayed on the console.