Whether you're a hands-on operator or you have a dedicated marketing department, managing the technical, day-to-day demands of your digital platform can be a challenge. Your own team may be focused on larger strategic goals, leaving little time for the crucial website updates that drive performance and enhance the customer experience.
That's where our Proactive Growth Plans come in.
Your On-Demand Specialist Partner
The Carcloud Growth Plan is designed to integrate seamlessly with your business, no matter its structure. We provide the expert execution you need, precisely when you need it.
- For operators without an in-house team: We become your technical team. You get the benefit of a professional, experienced team that knows the car rental industry inside and out, all without the overhead and complexity of hiring.
- For operators with an in-house team: We become your specialist partner. Let your team focus on strategy while we handle the technical, platform-specific tasks with an expert's speed and precision. Free up your team's valuable time by offloading GTM implementations, email template customisation, and system integrations to the people who know your platform best.
Choose Your Partnership Plan
These plans move beyond reactive support and provide a structured partnership focused on proactive management, strategic guidance, and continuous improvement.
Plan Features Explained
Proactive Platform Management: We proactively handle vehicle updates for you. When a new vehicle is detected in your reservation software, we work according to your agreed policy. This means we fully handle the publication process on your website or we proactively manage its update with your team to ensure your website stays on track with your fleet updates.
Priority Request Queue: As a retainer partner, your support and development requests are placed in a prioritized queue to be actioned before non-retainer work.
Streamlined Workflow: No upfront deposit is needed to start digital services work. We also execute your services work in minimum 1 hour blocks while ad-hoc services work has a 2 hours minimum block. Simply create a support ticket with your request and our team will get to work.
Monthly Services Hours This is a dedicated block of hours for high-value tasks that go beyond simple content changes. Our team has comprehensive experience with your platform and can execute tasks faster and more effectively than any non-specialist agency.
Examples of work include:
- Advanced Analytics and Reporting: We can implement Google Tag Manager (GTM) scripts to track conversions and build custom reports that give you clear insight into your website's performance.
- Personalized Customer Communication: We can create multiple, custom-designed confirmation email templates for different customer segments (e.g., corporate clients, premium vehicle rentals).
- System & CRM Integration: We can help streamline operations by integrating your website with your critical business systems, pushing customer and booking data directly into your CRM or other platforms.
- Platform Content & Style Management: Keep your site looking modern with style updates, refreshed page layouts, new promotions, and campaign landing pages.Your plan includes any work that can be completed by our technical services team. This does not however include custom platform development. Learn more about the tasks our technical services team can perform.
Rollover Period for Unused Hours: We understand that your needs can change from month to month. That's why any unused retainer hours can be rolled over according to your plan level, ensuring you get the most out of your investment.
Preferred Rate on Additional Hours: As a retainer partner, you’ll receive a discounted rate on any additional hours needed beyond your monthly allocation. This ensures that even when your demands fluctuate, you continue to receive expert support at a preferential cost, maximizing the value of your partnership.
Monthly Reporting: We'll provide a comprehensive report detailing the work completed, highlighting key achievements and progress, particularly with our proactive platform management. This ensures you're always informed about how our efforts are optimizing your website and supporting your fleet updates.
Strategic Review: A 60-minute video call with our team. We'll review your recent performance, discuss your business goals, and collaboratively plan digital initiatives for the upcoming quarter to ensure your online presence is supporting your growth.
Dedicated Account Manager: For our Performance Plus partners, you'll have a single, dedicated point of contact at Carcloud. Your Account Manager will gain an in-depth understanding of your business, providing a highly personalised and efficient service experience.
Ready to Enhance Your Operations?
Stop spending your valuable time on complex technical tasks and keep the focus on growing your business. Let us handle the digital details. To learn more or to set up your Growth Plan, please contact sales@carcloud.com or our support team today.